Learn about zt99's Privacy Policy

1 Introduction & Scope

zt99 places the highest importance on the privacy of its users. This Privacy Policy ("Policy") describes what types of personal information are collected from users of the zt99 platform, how it is used, how it is stored, and under what circumstances it may be shared with third parties.

This Policy applies to zt99's website, mobile version, and all related services. By creating an account on our platform or by continuing to use our services, you are considered to have given your consent to the terms of this Policy.

If you disagree with any part of this Policy, please refrain from using our services and contact our support team about your concerns.

2 What Information We Collect

zt99 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for verification purposes)
• Mobile phone number and email address
• Residential address

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Account & Activity Information

• Login ID and encrypted password
• Gaming history and betting records
• Bonus and promotion usage details
• Support tickets and chat history

2.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Session duration and page visit information

3 How We Collect Information

zt99 collects information in the following ways:

3.1 Information Provided Directly

You provide this information directly when you create an account on our platform, take part in the identity verification process, carry out transactions, or contact the support team.

3.2 Automatically Collected Information

Our servers and analytics systems automatically record technical information. This includes information collected through cookies, log files, and similar tracking technologies.

3.3 Information Collected via Third Parties

We may seek assistance from trusted third-party services for identity verification and fraud prevention. Information received in that process is also covered by this Policy.

4 How We Use Information

zt99 uses collected information only for the following legitimate purposes:

4.1 Service Delivery & Operations

• Account creation, verification, and management
• Transaction processing and financial transaction history storage
• Uninterrupted operation of gaming services
• Bonus and promotion delivery and management

4.2 Safety & Security

• Prevention of fraud and money laundering
• Ensuring account security
• Detection and prevention of suspicious activity

4.3 Responsible Gaming

• Monitoring user gaming behaviour
• Preventing access by minors
• Identifying potentially problematic gaming patterns

4.4 Communication & Support

• Providing customer service and resolving issues
• Sending important account notifications
• Informing users about service updates and changes

4.5 Legal Compliance

Information may be stored and used to comply with applicable laws and regulations and to respond to requests from lawful authorities.

5 Data Storage & Security

zt99 adopts industry-standard technical and organisational measures to protect your information.

5.1 Technical Security Measures

• Data transmission is secured through SSL encryption
• Sensitive information is stored in an encrypted state
• Regular security audits and assessments are conducted
• Firewalls and access control systems are maintained to prevent unauthorised access

5.2 Retention Period

Your information is retained for as long as your account remains active or as required to fulfil applicable legal obligations. Even after an account is closed, financial and transaction records may be retained for a specified period in accordance with regulatory requirements.

5.3 Response to a Data Breach

In the event of a data security breach, zt99 will notify affected users as quickly as possible and take the necessary remedial action.

6 Sharing Information with Third Parties

zt99 does not, as a matter of policy, transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Only the necessary information is shared with trusted third parties that assist in operating our services (such as identity verification, payment processing, and technology infrastructure). These parties operate under strict confidentiality agreements.

6.2 Legal Obligations

Information may be provided in accordance with applicable law in response to a court order, legal process, or a lawful request from a government authority.

6.3 Fraud Prevention

Information may be shared with relevant authorities to prevent financial fraud, money laundering, or other illegal activities.

7 Cookies & Tracking Technologies

The zt99 website uses cookies and similar technologies to improve service quality and make your experience easier.

7.1 Essential Cookies

These cookies are essential for the core functionality of the platform. This includes maintaining login sessions, security verification, and basic site operations. Disabling these cookies may cause the site to not function properly.

7.2 Analytical Cookies

These cookies help us understand how users interact with our platform. This information is used to improve service quality and does not include any personally identifiable information.

7.3 Cookie Controls

You can manage cookies through your browser settings. However, disabling cookies may limit some functionality of the platform.

8 Your Rights

As a registered user of zt99, you have the following rights:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We will respond to this request within a reasonable timeframe.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request that it be corrected. Some changes may require re-verification.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes. In particular, you have the right to withdraw your consent regarding marketing communications.

8.5 Right to Data Portability

You may request your personal information in a structured, machine-readable format.

To exercise these rights, email us at [email protected] or contact us via live chat.

9 Protection of Minors

zt99 provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors.

An age verification process is carried out at the time of account registration. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the associated information.

If you believe that a minor is using our platform, please notify our support team immediately.

10 Policy Changes

zt99 reserves the right to update or revise this privacy policy at any time. If any significant changes are made to the policy, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a notification when you log in to the platform
• Updating the date on this page

If you continue using the platform after any changes, you will be considered to have accepted the revised policy. We recommend that you visit this page regularly to read the latest version of the policy.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the website
• Language: Support is available in both Bengali and English

Our support team is ready to assist with any request related to the protection of your information.